Training Manager

Job Description

Position Summary:
The Training Manager will play a critical role in developing and executing training programs that support the operational needs of our international chicken QSR brand. This position requires a dynamic leader who can design and implement effective training solutions for restaurant teams, ensuring they are equipped with the knowledge and skills necessary to provide excellent service, meet brand standards, and maintain food safety protocols. The Training Manager will work closely with operational leaders and human resources to foster a learning culture and ensure continuous improvement.

Key Responsibilities:
Training Program Development & Implementation:
Develop and manage comprehensive training programs for new hires, restaurant managers, and staff at all levels. This includes onboarding, leadership development, and technical skills training.
Customize training materials to align with brand standards, operational procedures, and local market requirements.
Continuously assess and update training programs to keep them relevant, engaging, and aligned with industry trends and company needs.

Leadership & Team Development:
Lead the development of management training initiatives to ensure restaurant managers are equipped with the skills to lead teams, manage operations effectively, and drive performance.
Provide coaching and mentoring to restaurant managers and team leaders to enhance their leadership capabilities and improve team performance.
Monitor and support the implementation of leadership training programs to ensure that restaurant managers meet performance expectations.

Operational Training:
Ensure that all staff are trained on company operations, including food safety, customer service standards, menu knowledge, and POS systems.
Collaborate with the Quality Assurance and Operations teams to ensure training materials include relevant operational procedures, health and safety standards, and customer service protocols.
Conduct regular refresher training sessions to reinforce operational consistency and compliance across all locations.

Training Delivery & Facilitation:
Deliver in-person or virtual training sessions, workshops, and seminars for restaurant teams and management.
Utilize a variety of training methods, including classroom learning, on-the-job training, e-learning, and hands-on workshops, to cater to diverse learning styles.
Assess training effectiveness through evaluations, feedback, and performance metrics to ensure that training goals are met.

Performance Monitoring & Reporting:
Track the progress of trainees and assess the effectiveness of training programs by measuring key performance indicators (KPIs) such as customer satisfaction, operational efficiency, and employee retention.
Maintain records of training participation, completion rates, and employee performance.
Provide regular reports to senior leadership on training outcomes and recommend improvements as necessary.

Cultural and Brand Adaptation:
Ensure that training programs are adapted to meet the cultural, regional, and regulatory differences of various international markets while maintaining the brand’s core values and standards.
Support the integration of local team members into the brand’s global culture by emphasizing brand values, customer experience, and operational excellence.

Continuous Improvement:
Stay current on the latest trends in learning and development, restaurant operations, and the QSR industry to continuously improve training programs.
Collect and analyze feedback from trainees and restaurant managers to refine training methods and content.

Collaboration & Stakeholder Management:
Work closely with operations, HR, and senior management to identify training needs, operational gaps, and emerging challenges.
Foster strong relationships with restaurant teams to understand their training needs and provide tailored solutions.

Qualifications:
Experience:
Minimum of 5 years of experience in a training and development role, ideally within the QSR, hospitality, or retail sectors.
Experience in designing, developing, and delivering training programs for diverse teams in multiple locations.
Prior experience working in an international or multi-location environment is preferred.

Skills:
Strong knowledge of training methodologies, instructional design, and adult learning principles.
Excellent communication, presentation, and facilitation skills.
Strong leadership abilities, with the capability to influence and engage employees at all levels.
Excellent organizational and project management skills, with the ability to manage multiple priorities and deadlines.
Proficiency in e-learning platforms, training software, and Microsoft Office Suite.

Education:
A bachelor’s degree in Human Resources, Education, Business Administration, Hospitality Management, or a related field is preferred.
Other:
Fluency in [local language(s)] and English (or another key language depending on region).
Willingness to travel frequently to restaurant locations for on-site training and assessments.
Ability to adapt training programs to various cultural and market needs across international locations.

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